understand their issues, and provide them
screen 24/7 waiting for someone to send a message.
Hence, many companies
use chatbots to replace tier 1 customer support.
www.businessmagnet.cc These bots can interact with
users, gather the basic information, understand their issues, and provide them
with the understand their issues, and provide them it can accelerate the problem
to the next tier of customer support.
How Does Robotics Process Automation Work?
In all, RPA works by
collecting the information of your existing
businessmarketingmagazine.com IT systems and assessing them.
Based on the rules you set, it emulates the actions you assign it to do. You
can integrate RPA with your systems and applications in two ways. Firstly, you
can connect it to the backend: enterprise web services and databases. Secondly,
you can connect it to the frontend: desktop connections.
The ultimate purpose
of RPA is task automation. Automation is not a new concept, and businesses have
used it for years. There are three types of automation:
·
Manual Automation:
Customer-focused, judgment-based, and unstructured
·
Attended Automation:
Repetitive, manually-triggered, and semi-structured
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