the information of your existing IT systems
screen 24/7 waiting for someone to send a message. Hence, many companies use chatbots to replace tier 1 customer support. emperorbusiness.com These bots can interact with users, gather the basic information, understand their issues, and provide them with the basic resolution. If the bot can’t help, it can accelerate the problem to the next tier of customer support. How Does Robotics Process Automation Work? In all, RPA works by collecting the information of your expressinfotech.com existing IT systems and assessing them. Based on the rules you set, it emulates the actions you assign it to do. You can integrate RPA with your systems and applications in two ways. Firstly, you can connect it to the backend: enterprise web services and databases. Secondly, you can connect it to the frontend: financetechnews.net desktop connections. The ultimate purpose of RPA is task automation. Automation is not a new concept, and businesses have used it for years. There are ...